[FAST Hiring] English Customer Service Represent

Job description

Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements:

• Required language(s): English.
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
• Applicant must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

Salary & Benefit:

• EPF
• Socso
• Annual leave
• Medical leave
• Rest & relax area
• Shuttle van available in nearby LRT station
• We are located nearby shopping malls and housing area

Career Prospect:

• Executive > Senior Executive > Team Leader > Assistant Manager > Manager > Senior Manager.
• IJP – Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.
• Career path program with Multi-functional Product, process, soft skill, developmental training.

Job Types: Full-time, Contract, Permanent

Salary: RM2,000.00 - RM3,500.00 per month