Customer Service Associates (Mandarin Speaker)

Job Descriptions

· Answering customer calls and responding to customer emails.

· Tracking and documenting customer data and service issues.

· Maintaining customer records in databases.

· Send programme related collaterals and forms.

· Advise on latest promotions and mechanics.

· Manages feedback or complaints and liaise with backend support to resolve members’ issues.

· Involve in ad-hoc projects.

· Meet daily KPI requirement.

· Following up and assuring customer satisfaction.

· Willing to work on rotational shift hours, weekends and public holidays.

· Any other duties and responsibilities that may be assigned to you by the management from time to time.

Job Requirements

· Minimum diploma in any field.

· Good verbal and written communication skills.

· Able to adapt in a fast-paced and stressful environment.

· Motivated, energetic and driven work ethic.

· Proficient in MS Office applications with excellent keyboard skills.

· Technical experience in Home Devices and/or Consumer Electronics industry would be an added advantage.

· Preferably 1 year working experience in call centre environment.

· Possess a service-oriented customer service mindset with excellent telephone etiquette.

· Independent and self-motivated.

· Excellent attention to detail.

· Must be able to communicate in Mandarin, English, and Bahasa Malaysia.

· Candidate must be willing to work in Kuala Lumpur, KL Sentral.