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Job Post
CRETEV SDN BHD

Customer Service Officer

CRETEV SDN BHD Posted: 6 Month
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Description:

Responsibility

Position: CUSTOMER SERVICE OFFICER (shift) - Contract Employment *- Fresh graduates are encouraged to apply.

Work Location: Kuala Lumpur / Kelana Jaya / Taman Tun Dr Ismail

Job summary

  • To handle inbound, outbound, escalation calls and e-mail correspondence from customers, providing customers with answers to their technical issues, general and product enquiries as well as giving billing information provided by the system. Each Customer Service Professional will ensure that each transaction is handled in a way that contributes to overall customer satisfaction and increases customer loyalty.

Job Responsibility

  • To gather from the customer all the information necessary to fulfil their requirement and enter accurately into the appropriate system.
  • To verify the customer’s identity according to defined verification processes.
  • To provide customers with information on client’s products and services accurately & efficiently.
  • To answer queries on the product where the required information is easily accessible in the system and to escalate any more complex enquiries or requests to the relevant teams.
  • To act as the first line of contact for customer complaints and issues, handling as many as possible with first call resolution or escalating when appropriate.
  • To log call outcomes accurately in the customer management system and ensure that notes made are sufficient to enable any agent to take a follow-up call from the customer.
  • To complete any additional tasks as required by the Team Leader.
  • To ensure work part of a team to achieve all individual and operational objectives.

Requirements

  • Minimum SPM (pass) with 1 year working experience in related field / Certificate / Diploma / Degree holders.
  • Fresh graduates are strongly encouraged to apply. Training will be provided.
  • Excellent interpersonal, communication and interaction skills
  • Willing to learn and work on shift with an open attitude.
  • Pleasant personality with excellent telephone etiquette and admirable behavioral traits.
  • Team-oriented and aptitude for problem-solving.
  • Basic keyboard and computer skills.
  • Sound knowledge of computer networking would be an added advantage.
  • Good spelling, grammar, and comprehension skills
  • Fluent in spoken English & Bahasa Malaysia. However, additional allowance will be provided for Mandarin speaker.
  • Familiar with Microsoft Office.
  • COVID-19 considerations: A complete 3 doses of Covid-19 Vaccination is a must to enter workplace.

Benefits

Why you should join us:

  • An opportunity to work in GLC environment
  • Good way to start your career by working with vibrant and positive environment.
  • Training will be provided.

Salary Package

  • Attractive remuneration package (Good basic salary up to RM2200 per month, allowances up to RM1420 per month, performance bonus, etc) depending on your qualification and language proficiency.
  • Overtime pay for extra hours of work
  • Contribution to EPF/SOCSO/EIS
  • Annual Leave
  • Panel Clinic
  • Contract length: 12 months (renewable based on performance)

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Overtime Pay
  • Allowance Provided
  • Training Provided

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