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Job Post
Tata Consultancy Services

Technical Support Rep.

GDV STACKph Posted: 14 Days
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Description:

Technical Support Representative

  • I.T. Service Desk

Location:

  • Angeles, Pampanga
  • BGC, Taguig


Job Description:

  • Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.

Qualifications:

  • College Graduate must have a 12 Months T.S.R. / HelpDesk in BPO Industry Experience.
  • College Undergraduate (at least 4 Semester) must have a 24 Months (2yrs) T.S.R. / HelpDesk in BPO Industry Experience.

Perks:

  • P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
  • P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
  • Salary Up To 35k!!!

Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.

Duties and Responsibilities:

  • Consistently make a good first impression when calling leads
  • Engage potential customers in dialogue that opens opportunities
  • Commit to departmental and individual quotas/goals
  • Meet company expectations for excellent customer service
  • Update contacts database when necessary
  • Provide information regarding product/service in an engaging manner
  • Answer all customer questions honestly and accurately
  • Take relevant notes on all calls for future use and enter into database
  • Process orders quickly and accurately
  • Maintain a friendly, professional tone at all times
  • Function as part of the team with sincere enthusiasm

Additional information:

  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • Required skill(s) outbound sales, sales.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Taguig.
  • Preferably 2-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • 50 Full-Time position(s) available.

-► Virtual Interviews via Whatsapp/Viber

-►Competitive salary package and HMO Benefits

-► Direct hire

-► Willing to join asap


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