Customer Support (Thai - English)

Bilingual (Thai - English) Customer Support Needed

Hello, everyone! We’re looking for Remote Bilingual (Thai - English) Customer Support (email & chat support).

Your job is to spread happiness and create WOW moments to our customers, specifically:

• Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone
• Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
• Translate our product and all customer communications like newsletters, lifecycle emails, and more
• Develop expertise on our product and internal software to help our customers efficiently
• Maintain happiness and positivity in every customer and team interaction

We ask our Happiness Officers to have:

• Professional level Thai and English communication skills
• Strong passion to help people with different learning curves
• Deep love for learning new things, problem-solving, and analytical skills
• Experience in customer service in a fast-paced environment
• Availability to work at full-time capacity (40 hours per week)
• Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20Mbps internet connection

And we offer all our Happiness Officers:

• Convenience in working from anywhere
• Fun and collaborative international working environment
• Opportunities for career advancement
• Training and growth opportunities
• Paid leave with tenure of one (1) year and above

If you are looking for a stable and long-term job, kindly fill up our application form so we can start with the screening process: https://forms.gle/YnuKahKUnkJjDpQz6