Philippines landscape
Job Post
TORCH Solutions

Corporate Travel Specialist(W/GDS Exp)

TORCH Solutions Posted: 29 Days
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Description:

In this role, you will:

  • Work with the use of GDS to assist guests with air, hotel, and ground transportation bookings.
  • Support customers via voice, email and chat to ensure they have the best possible pre and post-booking service
  • Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes
  • Help users navigate the travel portal, troubleshoot bugs, and provide guidance on new features
  • Ensure industry standards and regulatory requirements for information security and data protection are met
  • Demonstrate duty of care attitude by providing an exceptional level of customer service to all users who contact us
  • Maintain a positive and professional demeanor while listening and responding to all customer inquiries

Qualifications:

  • Has at least 1- year of Native GDS experience
  • At least high school graduate with diploma/certificate
  • Knowledge of fares, airlines contracts, rules & regulations, and ticketing
  • Knowledge of ticketing procedures for Airlines, Hotels, and Ground transportation
  • Average to excellent English communication skills
  • Computer literate and with good web navigation skills
  • Available to start ASAP

Perks:

  • Paid training
  • Daily Meal and Transportation Allowance
  • Incentive payments for night shift work
  • Can offer High Salary
  • Performance Incentives
  • HMO and other amazing benefits
  • Growth opportunity
  • Premium Pay

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