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Thrive Now PH

Telesales Representative

Thrive Now PH Posted: 1 Month
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Telesales Agent | Job Description

Telesales Agents need to be well-spoken as they are responsible for making sales over the phone. A successful Telesales Agent has excellent communication skills as well as sales ability. They should be meticulous in keeping records, and able to handle all aspects of a sales call.

A Telesales Agent's core role is:
 - Contacting potential customers by phone
 - Reading from a prescribed script
 - Focusing on customer needs to close sales
 - Accurately documenting customer and sale information

 - Working within a team
 - Consistently making calls to potential customers throughout the shift 
 - Generating sales using approved script and the training material provided
 - Asking questions to engage customers and keep the conversation going
 - Listening to the customers' needs to tailor the pitch accordingly
 - Answering customers' questions accurately
 - Gathering and documenting customer information, payment methods, purchases, and reactions to products
 - Use a computer and web-based applications to track calls and collect relevant customer information
 - Keeping up to date on all products and informing customers of new products
 - Meeting sales targets and KPI's. These will be communicated to you fortnightly and in the Commission
 - Scheme for each campaign.

The above list is not exhaustive, and the role may change to meet the overall objectives of the company

Required Qualities:
• Exceptional English-language
• Customer Service and Sales skills
• Professional approach
• Ability to work under pressure
• Organizational and time management skills
• Attention to detail

Desired Competencies:
• Analytical thinking
• Initiative
• Business awareness
• Tenacity
• Strategic thinking
• Positive

• No specific qualifications required; tertiary Qualifications in Business or Marketing are well regarded
• 1+ years of relevant commercial or practical experience is preferable- Broadband / Power / Telco Industry.
• Experience using Microsoft Office suite, web-based applications, generally computer literate

Personal Attributes:
• Professional approach (essential)
• Confident manner (essential)
• A positive approach to change (essential)
• Able to work without direct supervision and can work well under pressure (essential)
• Friendly, patient, and helpful, confident, enthusiastic, persuasive, and motivated
• Persistent: not every customer is going to be a sale. Being able to bounce back after rejection is crucial
• Flexible: you might have to work long hours, nights, or weekends

Salary Package:
❖ Base - PHP 35,000
❖ Commission
❖ Tenure/Loyalty Bonus
❖ Incentives
❖ Referral Finder Bonus

Work Setup:
On-site; Mondays to Thursdays, 6:00am – 4:00pm

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