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IT Technical Field Engineer- Makati City

Strategic Network Inc Posted: 1 Month
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Description:

OB QUALIFICATIONS

  • Open for FRESH GRADUATES.
  • must be a graduate of bachelor's degree.
  • willing to work onsite and on a shifting schedule.
  • Amenable to do field work in BGC,  Ortigas and Makati.

JOB DESCRIPTION

  • Exposed in providing troubleshooting and support in hardware and software applications and components.
  • Provide incident and request management support to all end user devices.
  • Recommend and apply solutions, including on-site repair for remote users.
  • Provide support to end users relating to hardware and software, computer applications.
  • Establish exposure with end user service level agreements (SLA)
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Demonstrated ability to provide user support by means of remote access tools.
  • Provide status update to the ticketing tools in a timely manner.
  • Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.

BENEFITS

  • Health Insurance
  • Life Insurance
  • HMO
  • Accidents Insurance Plan

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