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Job Post
Nezda Malaysia

Voice and Chat Support | Malaysia Market

Nezda Malaysia Posted: 1 Month
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Job Description:

· Mix of fresher and experience profile with customer service aptitude skills.

· SPM and above on educational qualification

· Possess strong communication skills, including the ability to converse, read and write (type) effectively in the native language or language in which services are to be provided

· Ability to converse, read and write effectively in English is an added advantage

· Ability to multitask, detail oriented and possess good problem-solving skills

· Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers

· Passionate in helping to resolve customer issues / queries and complaint handling

· A team player who thrives in a fast paced, dynamic environment

· A self-starter who can work independently and under minimal supervision

· Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)

· Good computer skills including the ability to navigate and use multiple windows

· Prior experience in handling social media or familiar with Social Media

· Able to determine the problem/sentiment of each interaction and responds professionally

· Good typing speed & accuracy



· SPM / Degree

· Minimum of 3- 6 months experience in customer service, stable wifi connection and able to attend virtual training

· Able to converse in fluent Bahasa Melayu and Proficient in English.

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