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IT Helpdesk Support Engineer (Laguna)

Strategic Networks, Inc. Posted: 27 Days
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Description:

JOB DESCRIPTION:

-      Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.

-      Determines requirements and/or root cause of technical issues by working with the end-user.

-      Answers inquiries by clarifying issues; researching, and providing information.

-      Resolves issues by clarifying issues; researching, and exploring answers.

-      Learn to be proficient in service and repair of all systems (current, new, and updates).

-      Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

 

Qualifications:

- Bachelor's Degree in Information Technology or any related course

- With atleast 1-3 years of solid experience

- Willing to travel/ relocate in Laguna

- Flexible in schedule


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