Proofreader Trainer

PROOFREADER TRAINER

The Proofreader Trainer is responsible for working closely with the proofreaders to identify challenges they face on the job and recommend ways to increase productivity.

Responsibilities    

·         Responsible for the onboarding and on-the-job training of the proofreader agents within the program online, including student progress monitoring for the duration of the training, providing coaching and developmental feedback, and readiness recommendations            

·         Utilize effective presentation and facilitation skills based on our training methods and techniques

·         Prepare training materials, examples, and role-play scenarios that then will be used to train the proofreader agents.

·         Accountable for achieving individual training performance metrics.

·         Accountable for ensuring that trainees achieve the desired outcomes.

·         Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and doing side-by-side observations.

·         Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.

·         Measure the effectiveness of training programs using specific scorecards.

·         Participate and contribute to a continuous learning culture by maintaining engagement in change management, product and service releases, policies, processes, and procedures.

·         Prepares new proofreader representatives by conducting orientation to the process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-along with senior representatives.

·         Conducts exercise sessions for new and current proofreader employees.

·         Observes proofreader encounters and collects feedback, results, and performance data of trainees after sessions.

Qualifications

●        Any bachelor's degree and a track record of proofreader training experience

●        Excellent command of the English Language

●        Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)

●        Training experience in a High-performance environment is an asset

●        Online training skills are an asset

●        Strong communication skills, both written and verbal

●        Demonstrated ability to meet timelines on deliverable

●        Self-starter, sense of urgency, and works well under pressure

●        Strong attention to detail

●        Sense of professionalism and ability to develop good relationships