Philippines landscape
Job Post
dreamcareerbuilder.com

Dayshift Customer Service Representatives

TALENT OUTSOURCING CHANNEL SOLUTIONS Posted: 16 Days
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Description:

Job roles: 

  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Qualifications:

·         Less than a year of working experience considered. Preferably one year of experience doing appointment setting

·         Must speak English fluently and possess professional verbal and written communication skills including active listening

·         Must be familiar with the different MS Office applications

·         Applicants must be willing to work in Ecoland Phase 1, Matina, Davao City

·         Must be fully vaccinated

·         Willing to start immediately


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