Philippines landscape
Job Post
STACKph

Customer Service Representative - Voice, Blended

STACKph Posted: 14 Days
Flag job 🏴

Description:

The Job Involves :

- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.

- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

- Understanding multiple products and processes.

- Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Roles and Responsibilities :

- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with company standards.

- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to understand and handle irate customers

- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

- Ability to achieve stretched targets and able to manage the organization standards

- Maintain Superior quality service by following organization standards

Desired Candidates :

- Typing speed of 35  to 40 wpm

- Strong interpersonal, problem-solving skills and verbal and written communication skills


Flag job 🏴
Similar Jobs: Customer Service Agent - International, Customer Service Representative - Voice Account, Call Center Agent - Airline Account, Customer Service Representative, Condo and Office Cleaner / Utility Personnel, Company Nurse, Receptionist, Laboratory Technician (Lelaki Sahaja) - Seremban, Account Manager (Digital Marketing) - Melaka.