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Job Post
Spark Hunts Resources

Customer Service Trainer / LDQA (Mandarin Speaker)

Spark Hunts Resources Posted: 16 Days
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Description:

 

Customer Service Trainer / LDQA (Mandarin Speaker)

Job Responsibilities:

  • Based on the development of customer service business, collect and analyze training needs and establish a sound internal trainer selection, training, curriculum planning, and talent incentive mechanism.
  • Responsible in formulate training strategies that meet the development of customer service teams.
  • Responsible in providing reasonable and efficient effect tracking mechanisms, ongoing optimization and refinement in response to feedback and work functional needs, and quick course development
  • Capacity of building the needs of the customer service team, design training programs & needs, establish online and offline training mechanisms, and implement pre-job empowerment, on-the-job empowerment and other trainings Work to ensure that the training empowerment content is implemented in the customer service team
  • Regularly conduct training demand research, do a good job in training demand survey and analysis, analyze and output training data results, track training effect feedback, and do a good job in training process organization and management and training effect evaluation
  • Fully explore and integrate internal and external resources of the company, comprehensively use training tools and forms, maximize training coverage and training effects
  • Deeply understand the business, actively explore and analyze training needs, and carry out training project planning, implementation and effect evaluation follow-up

Job Requirements

  • Academic Education: Possess at least a Diploma/Bachelor’s Degree
  • Language Proficiency: English & Mandarin (required to liaise with Mandarin speaking clients)
  • Possess TTT (Train The Trainer) certification ability
  • Ability to independently design and organize delivery of training empowerment projects
  • Have strong organizational resource scheduling and teamwork ability
  • Strong rapid learning ability and self-motivation
  • Willing to work in Tun Razak Exchange, Kuala Lumpur (walking distance from MRT)
  • Salary RM 5000 – RM7000

Benefits:

Meal allowance (subject to previous month attendance – up to RM 500 Grab Credits/month)

Team Building up to RM200 (pay and claims)

Medical Coverage (for employees and dependants – if have)

Annual Leave 16 days (Earned annual leave – employee can’t use AL for the first three months)

Yearly bonus from 0 months – 4 months (subject to performance)

Benefits after confirmation:

Learning & Development Fund @ RM 1500/year

Fitness Subsidy @ RM 1000/year

 


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