Malaysia landscape
Job Post
dreamcareerbuilder.com

Customer Service (In Melaka City)-5 working days

Asia Recruit Sdn Bhd Posted: 1 Month
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Description:

Company Background: 

  • Hiring for subsidiary company for one of the leading Telecommunications organization based in Singapore. They have a Call Centre in Melaka to host their Customer Care Officer. These Customer Care Officer would be handling the Singaporean market. Looking for a dynamic and customer oriented candidate to fill their current job opening of Customer Care Officer, to be Based in Melaka Town.

 

Job Descriptions: 

  • Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
  • Follow up and resolve customers complains and ensure it is close to satisfaction.
  • Work closely with team members and leaders at all times to achieve quality results and productivity.
  • To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
  • Any other duties assigned by the team leader.

 

Job Requirements: 

  • Min qualification : SPM with 2 year relevant work experience.
  • FRESH GRADUATES (Diploma) (Degree) are encouraged to apply.
  • Candidate with or without customer service experience can apply.
  • Must be able to communicate and write well in ENGLISH.
  • Ability to speak MANDARIN AND ENGLISH (Dual language allowance of RM600) is an added advantage but not necessary.
  • Must be able to work on shift basis with additional allowance of RM150 (1 shift = 8.5 hours) (5 working days).
  • Shift Allowance RM9/day for shift that ends at 8pm onwards.
  • Good interpersonal and communication skills.
  • Basic computer literacy (MS Office).

 

Additional Information: 

  • Shift Allowance: RM 9
  • Language Allowance: up to RM 600 (ONLY for Mandarin speakers)
  • Customer service allowance: RM 150 monthly
  • Overtime Entitlement
  • Other Incentive / KPI

 

Additional Information: 

  • Fully equipped gym with aerobics studio & shower facilities.
  • Rest & relax area (pool, foosball, etc).
  • We are located nearby shopping malls and housing area.
  • Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.
  • Career path program with Multi-functional Product, process, soft skill, developmental training.

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