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Customer Service Representative|Onsite Quezon City

Strategic Networks, Inc. Posted: 1 Month
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Description:

OB QUALIFICATIONS:

-Open for High School/College Undergraduate/ Graduates!!

-With or without experience!!

-Must be willing to work Onsite in Quezon City and on shifting schedule schedules.

-Must have strong verbal and written communication skills in the English language

-Must be able to work in fast-paced environment.

 

JOB DESCRIPTION

-Respond to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with organization's service standards.

-Receives and/or places telephone calls which require deviations from standard screen, scripts and procedures.

-Answers customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.

-Maintain detailed current knowledge of the company's assigned client products and services.-Analyze customer service needs for communication to service and technical departments, when applicable.

-Requires the ability to navigate data entry system and applications. 


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