Network & Systems Specialist

Job Description

Duties and Responsibilities

1. Process Management and Service Delivery

• Assist in administering networks, systems and servers related to the Company's LAN and WAN for the purpose of ensuring the accurate and efficient deployment of technology services and support.
• Implement security programs related to ISMS in areas of but not limited to network system applications and vulnerability testing.
• Assist in installation of computer equipment, network (client and server) software and hardware on a variety of platforms, including all setup and configuration components for the purpose of deployment equipment and applications, upgrading equipment and applications, and otherwise providing support for all technology operations. 
• Assist in end user support which includes but not limited to: application deployment, support and configuration; desktop and laptop support and troubleshooting; LAN support. 
• Assist in resolving user problems by providing information and answering hardware and software related queries.
• Evaluate new system and applications to ensure compliance with ISMS standards.
• Safeguard and maintain confidentiality of systems, applications and all information about the company, its business and service to ensure clients' confidence and protect operations.
• Perform disaster recovery operations.
• Plan, coordinate and implement network security measures in order to protect data, software and hardware.
• Research new technology and implement it or recommend its implementation.
• Conduct information security training and awareness.

2. Client Relationship Management

• Build rapport with internal and external clients through constant and effective communication on any service delivery related matters (such as timekeeping, payroll and benefits administration).
• Strictly comply with internal and external Service Level Agreements (SLA).

3. Resource Management

• Support and recommend cost saving measures to meet financial objectives of the Company.

4. Personal Leadership and Teamwork

• Take ownership of personal learning and development.
• Ensure teamwork and discipline in the workplace.
• Comply with internal control activities and adhere to related policies, procedures and guidelines.

Specifications

• Graduate of any IT-related course
• Must be knowledgeable in Windows server system administration
• Must be knowledgeable in Windows Server platform
• Must be experienced in providing technical support
• Must have a strong understanding of system integration concepts: hardware, network, client, security, Disk systems, RAID systems & disk appliances, etc
• Must have ability to work under pressure and minimal supervision
• Must be self-motivated
• Must be a team player
• Must have excellent written and communication skills
• Preferably resident of Pasig or Mandaluyong