Philippines landscape
Job Post
dreamcareerbuilder.com

Customer Service Representative (Blended Account)

Enshored Posted: 1 Month
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Description:

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer the phone, email and chat inquiries of the renters

  • Provide facility information and assist renters in placing a reservation

  • Knowing the products inside and out to answer all questions

  • Keeping records of customer interactions, transactions, comments and complaints

  • Communicating and coordinating with colleagues as necessary

  • Ensure customer satisfaction and provide professional customer support

  • Verifying insurance per District requirements

  • Sending invoices for renter’s balances

  • Calling renters for their past due payments

 

MINIMUM REQUIREMENT QUALIFICATIONS

Salary: 20,000 - 25,000

Hybrid setup, must willing to train onsite at Ortigas, Pasig for 3 weeks (4 days onsite and 1 day WFH) then WFH

Equipments provided

Key Skills:

  • Customer service experience is a must

  • Outstanding communication rapport and listening skills

  • Very good organization and multitasking skills

  • Fast typing skills

  • Working knowledge of office equipment and computer hardware and peripheral devices

  • Basic understanding of databases

  • Adequate knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)

  • Good command of English both oral and written and customer service skills

  • Great attention to detail

  • Knowledgeable with insurance policies is a plus but is not required

Education and/or Experience

 

  • At least one (1) year in college

 

Demonstrated competency in the following areas is also required:

  • Proven ability to work to deadlines and under pressure

  • Ability to stay calm when customers are stressed or upset

  • Outstanding communication skills in English

  • Examples of taking initiative in a work setting, with positive outcomes

  • Proven to be a lead-taker, and able to work with passion without need for constant coaching or manager intervention

Language Skills:

  • Above Average communication skills in English


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