Customer Relationship Executive | Up to S$3200 JN

Job ID: 34121 ZW - C(F40)M

Position : Customer Relationship Executive

Working Hours : 9hrs per day (Rotate Shift)

Working Day : 5 days working days after 3 months probation (2 days off on weekdays)

Company Background: Chinese Education Center

Job Description :

• Handle Customer Services functions such as:
• Provide course consultation to prospective customers
• Convert customers’ enquiries into actual enrolments
• Support existing customers on admin and curriculum matters
• Support centre teachers on admin and curriculum matters
• Review and improve in customers' service quality and satisfaction
• Work with Marketing team on data collection and analytics
• Liaise with teachers and parents pertaining to feedbacks / students' progress
• Handle Operational duties

Requirements :

• Candidate must possess at least a diploma / Bachelor's Degree.
• Experienced with Customer Service industry before be more advantage
• More prefer interpersonal communication, Customer Engagement, Pre/Post Sales
• Good Interpersonal skills & Team Player
• Effectively bilingual in English & Mandarin (Both write & spoke)