Philippines landscape
Job Post
Guerilla Staffing Solutions

Client Support Specialist (CSR)

Guerilla Staffing Solutions Posted: 22 Days
Flag job 🏴

Description:

Full Job Description

To be a passionate individual to deliver personalized and memorable experiences for customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service.

JOB DUTIES :

  • Answer all incoming calls, emails, and social media inquiries, and make outgoing calls promptly.
  • Assist customers with their requests, orders, and inquiries and create sample request/s forms when requested.
  • Comprehend product information sheets and relay them to customers in simple terms.
  • Develop and establish working relationships with customers by pre-selling, promoting products, and suggesting fashion trends.
  • Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
  • Provide customer service that meets or exceeds customer needs

SKILLS AND QUALIFICATIONS:

  • 3-5 years of experience in Customer Service or a similar role.
  • Ability to think creatively and use initiative to work independently.
  • Basic computer knowledge and typing skills.
  • Excellent time management and problem-solving skills.
  • Experienced in retail specifically in fashion brands.
  • Extremely organized and has a strong ability to work on multiple tasks simultaneously.
  • Must be able to follow set procedures including the ability to read scripts verbatim.
  • Must be friendly, outgoing, and have a conversational tone of voice.
  • Must have a clear speaking voice and be able to communicate well over the phone.
  • People focused, work well as part of a team with great collaboration.

REQUIRED SKILLS

  • Basic computer knowledge and typing skills
  • Experienced in retail specifically in fashion brands
  • Must have a clear speaking voice
  • Must be friendly, outgoing, and have a conversational tone of voice

FLEXI SHIFT. WORK ONSITE ONLY. CLARK PAMPANGA

Job Type: Full-time

Salary: Php20,000.00 - Php30,000.00 per month


Flag job 🏴
Similar Jobs: Call Center Agent, Back Office Associate, Back Office Associate, Registered Nurse, Lead Generation, Building Management System Engineer, Bookkeeper (Quickbooks).