CSR/TSR - HS Grad/SHS Grad - Phone Process

• You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
• You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
• You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

•    Candidate must possess a Bachelor's Degree / SHS Grad.
•    Male or Female, 18-40
•    Excellent communication and presentation skills in English
•    Must be dependable, honest, and trustworthy