Risk Operations Manager

Risk Operations Manager

Job Descriptions:

• Create the strategy to continuously build and mature our fraud risk operation team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation.
• Manage a team of fraud risk representatives to efficiently identify and prevent lossess arising from common fraud types such as ID theft, friendly fraud, social engineering, elderly abuse, bot attacks and etc.
• Create and maintain new and existing risk and fraud investigation review procedures and posscess to support new and existing products and services.
• Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, process, and procedures.
• Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives.
• Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform.

Job Requirements:

• At least BA / BS degree or equivalent.
• 8 years of leadership experience in fraud risk management with a track record of being strategic, analytical, and operational execution oriented.
• Proven track record of designing and implementing fraud risk operational strategies for optimization and efficiency.
• Strong capabilities and experience in driving fraud risk operational strategies for optimization and efficiency.
• Strong capabilities and experience in driving fraud risk analytics to enable business growth while balancing risk and rewards.
• Ability to work collaboratively with a broad range of business functions, with an emphasis on key business partners and senior management.
• Ability to thrive in a fast-paced, dynamic environment, with the ability to adopt a roll up you sleeves and just-do-it midset and mentality.
• Natural coach, mentor and leader with commitment to supporting team growth by adopting an effective servant leadership approach with employee engagement strategies.
• Willing to work at Kuala Lumpur