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IT Helpdesk Assistant (Female)

BCS SYSTEM & TECHNOLOGIES INC. Posted: 1 Month
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Description:
  • ·Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Training other staff on troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.
  • An openness to learning new technologies.
  • An Associate's degree in computer science or related field.

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