DAYSHIFT Non-Voice & Voice - Flight & Hotel CSR

We are in need of Customer Service Representatives for our Flight and Hotel Reservations Account - Non-Voice and Voice

Job Responsibilities:

• Ensure customer satisfaction and provide professional customer support.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Acknowledging and resolving customer complaints.

Compensation and Benefits:

• Account Driven Incentives and Bonuses
• HMO in Day 1
• Life Insurance
• Paid Training from Day 1
• 13th Month Pay
• Bonus Pay
• Performance Bonus and many more.

Minimum Qualifications:

✓ At least High School Graduate (Old Curriculum)

✓ Fresh Graduates are accepted here.

Apply Now! Get Hired and join the fastest growing company!