Service Advisor

Service Advisor

Job Descriptions :

• Attend to customer's request for bookings, enquirers and complaints through various channels, in a timely manner.

• Communicate with customer to establish the service or repair need for their vehicles and translate these job requirements into comprehensive quotations for their agreement.

• Build sustainable relationship and trust with customers and really committing to increase customers' engagement level.

• Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles.

• Provide accurate and valid information with appropriate solutions and alternatives to handle customer's requirements and complaints.

• Capture customer's feedback on the service levels, and present findings for Managements review.

• Assist the Service Manager in evaluating and improving the current practices and processes.

Job Requirements :

• Candidate must possess at least Diploma in automotive or equivalent.

• At least 3 years working experience

• Good in persuading, negotiation, explanation, confident, fast learner & hardworking.

• Maintain good relationship with customer

• Willing to work at Shah Alam, Selangor