• Partner with Sales Professionals in fulfilling after sales requirements of assigned customer base.
• Implement customer service programs when recommended.
• Measure and match up service levels when needed.
• Make guidelines to enhance operations and technical enhancements.
• Using a computerized system, , responds to customer questions in a call center environment.
• May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs clients about services available and assesses customer needs.
• Provides well-designed instruction, training and assistance to lower level staff.
• Provides assistance, , training and troubleshooting support to lower level staff.
• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.