CSR - Premium Account

• Partner with Sales Professionals in fulfilling after sales requirements of assigned customer base.

• Implement customer service programs when recommended.

• Measure and match up service levels when needed.

• Make guidelines to enhance operations and technical enhancements.

• Using a computerized system, , responds to customer questions in a call center environment.

• May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.

• Gathers information, researches/resolves inquiries and logs customer calls.

• Communicates appropriate options for resolution in a timely manner.

• Informs clients about services available and assesses customer needs.

• Provides well-designed instruction, training and assistance to lower level staff.

• Provides assistance, , training and troubleshooting support to lower level staff.

• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.