Call Center Agent

• Communicates appropriate options for resolution in a timely manner.

• Informs clients about services available and assesses customer needs.

• Provides well-designed instruction, training and assistance to lower level staff.

• Provides assistance, , training and troubleshooting support to lower level staff.

• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.

• Prepares standard reports to track workload, , response time and quality of input.

• Resolves telephone messages and delivers information and facts/ recommendation to users.

• inspects mail, fax and email to deliver client services.

• Operates computer/on-line regulations for the main objective of answering to consumer questions..

• Conveys with consumer on the telephone or via written communication to solve problems.