Customer Service Representative

Orbit Job Portals Posting Format:

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively. 

List of vacancies we have for you:

• Customer Service Representative
• Technical Support Representative
• Sales Representative
• Travel Associate
• Healthcare Specialist
• Financial Associate
• Telemarketer

Responsibilities:

• Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions or information.

• Maintain comprehensive knowledge of company products, services, policies, and procedures to effectively address customer inquiries.

• Utilize CRM software and other relevant systems to document and track customer interactions, ensuring accurate and detailed records.

• Escalate unresolved issues or complex inquiries to the appropriate department or supervisor for further investigation and resolution.

• Strive to achieve and exceed individual and team performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution.

• Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

Qualifications:

• Amenable to working onsite(office-based)
• Filipino Citizen, or hold relevant residence status
• 18 years old and above
• High school diploma or equivalent; further education or relevant certifications will be a plus.
• Excellent verbal and written communication skills. Preferred language: English.
• Strong active listening skills, patience, and empathy when dealing with customers.

Nice to have:

• Proven customer service experience, preferably in a call center or customer support environment.

Further details will be discussed during the interview. Interested applicants may send their resume/CV/Portfolio to Sign Up