Financial Account Analyst

• Assists customers over the phone with complex billing questions

• Create detailed documentation for each contact

• Assess billing for accuracy and correct any errors

• Communicate policy, billing changes, or updates to customers

• Detailed orientated with a strong focus on communication, quality, and customer experience

• Maintain and manage monitors visitation schedules

• Communicate effectively with caseworkers, via email and phone.

• Proofread and evaluate visitation notes / log-in documents pertaining to case

• Review and submit billing documents.

• Assist in state audits and ensure proper documentation of past, present, and future visitation schedule

• Performs clerical duties, and maintains an efficient and highly organized in an account.

• Researches accounts receivable and consults with insurance companies to insure settlement of accounts.