Ipartner Service Executive/ Junior Executive

Responsibilities:

·         Respond to incoming calls, emails, Whatsapp, telegram, walk in inquiries from customers

·         Work under pressure to handle and resolve customers' problem/ complaints in professional manner. For instance, able to use positive language and persuasive speaking skills steer the conversation toward a positive outcome

·         Carefully identify problems with the use of ethical procedures and professional judgment

·         Follow up on the feedback, escalation within internal department and customers

·         Make use of business techniques and recommend better strategies that will yield better results

·         Use expertise to build strong healthy relationships with customers, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information

·         Serves as mediator between customers and company in cases of disputes which may arise in the course of business transactions, to ensure that the interests of both parties are dully protected

·         Prepare reports to monitor and administrative tasks productively

Requirements:

- Candidate must possess a Diploma/ Advanced/ Higher/ Graduate Diploma in any field

- With related working experience is an added advantage

- Preferable with minimum 1 year related working experience

- Good interpersonal skills, good knowledge of customer relations, and good conflict resolution skills

- Ability to work multitasking and work in a team

- Have a good sense of judgment