Technical Coordinator

JOB DESCRIPTION:

·         Reports directly to the Technical Supervisor.

·         Responsible for receiving / answering calls from client.

o    Complaints

o    Request for service.

·         System Queuing. Encode requests and complaints in Microsoft Access.  

·         Prepare Sales Order for the following:

o    Equipment Service unit for delivery and pull-out.

o    Toner Replacement for delivery and pull-out.

o    Printer Parts issued and used.

o    Printer movements.

o    Equipment for warranty and supplier.

·         Assist in booking of flight schedules whenever needed.

·         Monitoring of scheduled services of Technicians.

·         Monitoring of Toner Replacement and Repair.

·         Monitoring of equipment parts and repairs (computer, printer, audio visual and etc)

·         Prepare request for service unit equipment for Research and Development (R&D) including canvasing.