Customer Service (Mandarin)

Requirements
- Candidate must possess at least a SPM / Diploma or relevant certificate in any field
- Required language(s): Mandarin & English (Read and write).   
- Minimum 1 year experience in Customer Services field (call center is advantageous)
- Good presentation & negotiation skills with the ability to customize the product to customer needs
- Computer literate
- Positive working attitude and able to work in a fast paced and dynamic environment
- Independent, proactive and self-driven

Responsibility

- Respond to customer enquiries within the agreed response time
- Resolve customer enquiries through our support channels
- Provide relevant service recovery, support, and recommendations to customers
- Support customer on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution
- Accurately record and escalate customers' feedback and bugs to relevant departments