Call Center Agent DAVAO Site

Job Responsibilities:

• Answers phone calls and provides important information/ assistance to clients.

• Checks mail, fax, and internet mail to provide customer assistance.

• Manages computer/online guidelines for the purpose of responding to customer queries.

• Communicates with customer on the phone or using written correspondence to take care of concerns.

• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.

• Follows escalation procedures as needed.

Qualifications:

-be at least 18 years old
-Good Communication Skills
-be at least an HS graduate (old curriculum), K12 graduate, college undergrad, or college graduate
- be amenable to shifting schedules and work onsite.