Call Center Agent

To be a passionate individual to deliver personalized and memorable experiences for clients and customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service. To know their way around a computer and be comfortable supporting customers through phone, and email.

JOB DUTIES

• Answer incoming calls and make outgoing calls to book jobs and quotes
• Make follow up phone calls, SMS or emails when needed
• Take responsibility to resolve customer queries and follow through to completion
• Develop and establish working relationships with potential customers and repeat customers
• Calls and collects customer information, and promote products and services through outbound calls
• Comprehend product or services information sheets, relay to customers in simple terms
• Assists customers with their requests, orders, and inquiries and create sample request/s forms when requested
• Provide customer service that meets or exceeds customer needs
• Utilize coaching and feedback provided to improve performance
• Data entry

SKILLS & QUALIFICATIONS

• Basic computer knowledge and typing skills
• Must be friendly, outgoing and have a conversational tone of voice
• Must have a clear speaking voice and be able to communicate well over the phone
• Must be able to follow set procedures including the ability to read scripts verbatim
• Excellent time management and problem-solving skills
• Ability to think creatively and use initiative to work independently
• Extremely organized and has strong ability to work on multiple tasks simultaneously
• People focused, work well as part of a team with great collaboration

REQUIRED SKILLS / SOFTWARE

• Must be friendly, outgoing and have a conversational tone of voice

• Basic computer and typing skills
• Must have a clear speaking voice and excellent phone manners

WORKING SCHEDULE : 7:00 AM TO 3:30 PM

SALARY RANGE : PHP 25K TO PHP 35K PER MONTH

WORK ONSITE ONLY

CLARK PAMPANGA, PHILIPPINES.