Call Center Agent/Customer Service Representative

Job Responsibilities:

• Matching customers’ wishes to Clients’ solutions and services
• Using negotiation and influencing experience to overcome objections and get the customers’ buy-in
• Communicating pertinent insight to internal and external clients and sharing understanding with colleagues
• Adhering to agreed processes, , meeting needed work standards, , targets and objectives
• Deliver top of the line assistance and walk through for US Subscribers.
• Provide excellent information and case resolution pertaining to plan coverage and accounts
• Documentation administration and tracking of consumer's accounts
• Adhere to prescribed standards by client in handling clients.
• Receive incoming calls from participants
• Answer participant questions, , as well as talk to participants to achieve full understanding of what critical information are being asked.