Client Support Specialist (CSR)

Full Job Description

To be a passionate individual to deliver personalized and memorable experiences for customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service.

JOB DUTIES :

• Answer all incoming calls, emails, and social media inquiries, and make outgoing calls promptly.
• Assist customers with their requests, orders, and inquiries and create sample request/s forms when requested.
• Comprehend product information sheets and relay them to customers in simple terms.
• Develop and establish working relationships with customers by pre-selling, promoting products, and suggesting fashion trends.
• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Provide customer service that meets or exceeds customer needs

SKILLS AND QUALIFICATIONS:

• 3-5 years of experience in Customer Service or a similar role.
• Ability to think creatively and use initiative to work independently.
• Basic computer knowledge and typing skills.
• Excellent time management and problem-solving skills.
• Experienced in retail specifically in fashion brands.
• Extremely organized and has a strong ability to work on multiple tasks simultaneously.
• Must be able to follow set procedures including the ability to read scripts verbatim.
• Must be friendly, outgoing, and have a conversational tone of voice.
• Must have a clear speaking voice and be able to communicate well over the phone.
• People focused, work well as part of a team with great collaboration.

REQUIRED SKILLS

• Basic computer knowledge and typing skills
• Experienced in retail specifically in fashion brands
• Must have a clear speaking voice
• Must be friendly, outgoing, and have a conversational tone of voice

FLEXI SHIFT. WORK ONSITE ONLY. CLARK PAMPANGA

Job Type: Full-time

Salary: Php20,000.00 - Php30,000.00 per month