Job Responsibilities:
Providing support and guidance to customers through written communication channels
. Resolving customer complaints and issues through written communication channels
. Updating customer accounts and records. Conducting research and gathering information to resolve customer inquiries and issues.
Collaborating with other departments or teams to ensure customer issues are resolved efficiently.
Qualifications:
• With or without BPO Experience
• At least High School Graduate (Old curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work