Customer Service Representative - Phone Process

MAQ Talent Solutions Posted: 23 Month

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Permanent Education and Training Less than 35,000 PHP Manila, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Education and Training

Salary (Monthly):

Less than 35,000 PHP

Location of Job:

Manila, Metro Manila, Philippines

Answer courteously inbound calls.
Respond to customer inquiries.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each customer.
Coordinate with the dispatch team to send products or provide services on time
to customers.
Build customer loyalty by follow-up of customer calls.
Evaluate problems of the customers and provide logical lasting solutions.
All applicants are required to wear face mask when inside the premises, and fully vaccinated.

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