Learning Specialist

Job Description:

• Follow the training agenda and facilitate training
• Recommend changes to training agenda basis dynamics of the content
• Share training planner for every batch
• Track progress of each trainee
• Raise an early warning on trainees who are slow learners/unable to reach the required standards
• Deliver batches on time to operations floor
• Deploy assessments as per schedule
• Track results and share with all stake holders
• Share feedback with recruitment and operations team on the quality of
• Maintain Training records for all trainings conducted
• Provide basic content for learners which is complete and up-to-date
• Serve as resource to individuals and group
• Reflect on your experience during the training process

Qualifications:

• At least 1 year of relevant experience in a call center or any similar industry.
• Technical Skills: Project Management skills and MS office
• Excellent communication & written skills
• Customer orientation, problem solving, decision making and analytical skills.
• Willing to work on site
• Amenable to work on shifting schedules (Night Shift)
• Adaptive to changing work schedules and working hours