Customer Service Representative (Blended Account)

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer the phone, email and chat inquiries of the renters

• Provide facility information and assist renters in placing a reservation

• Knowing the products inside and out to answer all questions

• Keeping records of customer interactions, transactions, comments and complaints

• Communicating and coordinating with colleagues as necessary

• Ensure customer satisfaction and provide professional customer support

• Verifying insurance per District requirements

• Sending invoices for renter’s balances

• Calling renters for their past due payments

MINIMUM REQUIREMENT QUALIFICATIONS

Salary: 20,000 - 25,000

Hybrid setup, must willing to train onsite at Ortigas, Pasig for 3 weeks (4 days onsite and 1 day WFH) then WFH

Equipments provided

Key Skills:

• Customer service experience is a must

• Outstanding communication rapport and listening skills

• Very good organization and multitasking skills

• Fast typing skills

• Working knowledge of office equipment and computer hardware and peripheral devices

• Basic understanding of databases

• Adequate knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)

• Good command of English both oral and written and customer service skills

• Great attention to detail

• Knowledgeable with insurance policies is a plus but is not required

Education and/or Experience

• At least one (1) year in college

Demonstrated competency in the following areas is also required:

• Proven ability to work to deadlines and under pressure

• Ability to stay calm when customers are stressed or upset

• Outstanding communication skills in English

• Examples of taking initiative in a work setting, with positive outcomes

• Proven to be a lead-taker, and able to work with passion without need for constant coaching or manager intervention

Language Skills:

• Above Average communication skills in English