Healthcare Account Assocciate

• Identify trends and communicate results to the management staff, sales force, and the customer

• Utilize multiple tools and resources for account, program, and insurance related inquiries.

• Provide excellent customer service through active listening

• Work with confidential customer information and treat it sensitively

• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding

• Appropriately communicate with customers

• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

• Handle inbound customer service support calls from established customer.

• Cross sell value added services or products that are offered by the company.