Healthcare Associate

• Ability to communicate effectively on the telephone.

• Ability to exercise good judgment to handle calls appropriately.

• Ability to demonstrate good customer service.

• Utilizes medical acceptance criteria to screen and schedule appointments for new patients, to ensure optimal efficiency in clinic operations.

• Communicates clearly and professionally in all patient communications.

• Manage inbound and outbound phone activity from multiple accounts and end users for order tracking

• Manage inbound and outbound phone activity from multiple accounts and end users for isurance verification

• Manage inbound and outbound phone activity from multiple accounts and end users for all other related insurance inquiries, medical

• Work in collaboration with Operations and Logistics to determine the delivery of shipments/ supplies.

• Work in collaboration with team members to ensure the service needs of customers are being met with outstanding service levels.