Back Office

Customer support functions

Customer support is one of the most important back office functions in any business. It is a process that helps customers get answers to their inquiries, solve problems, and resolve issues with a company’s product or service.

A company’s back office operations are formed of several functions, and below are some examples of back office jobs and their key responsibilities:

These tasks include:

• Handling complaints and irate customers
• Providing information and answering questions about products or services
• Answering questions about payment plans and refunds
• Technical support
• Ensuring customer satisfaction
• Customer relationship management