Customer Service Representative-Travel Account

• Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.
• Handles customer requests on behalf of our clients, via phone, email, and/or chat.
• Strives to leave the customer with a positive customer experience feeling after every contact. 
• Provides accurate and timely information regarding requests. 
• Works with team and resources such as suppliers and accredited providers to provide customers with requested service. 
• Attends meetings and training as required to obtain new and pertinent information about clients and how to assist customers. 

Qualifications:

• Must be a High School graduate, and must have completed at least 2 years in college, preferably in the
• hospitality, travel/tourism industry
• 2+ years concierge/customer service experience in the travel/tourism, hospitality, retail, hotel/guest
• services preferred
• Leisure travel experience preferred
• Experience working directly with restaurants in key destinations, and the ability to make contacts in all
• destinations
• Proven experience working with affluent customers
• Strong communication and customer service skill
• Willing to work in Ortigas, Pasig City