Contact Center Agent (On-site)

We are an established leading pediatric therapy center for children located in Orchard Road, Singapore.

We provide early intervention for children with special needs and children with developmental delays. At Dynamics, we are focused on providing the best service for our customers. We are looking for people who care deeply about our customers. You are positive, motivated, and want to work in a fast-paced energetic team.

The Job:

• To perform reception, registration, and administration of client visits in a fast-paced and dynamic environment. Work as part of the administrative team in a fun and multi-cultural environment.
• Answer phone calls, and emails regarding our services.
• Manage calendars and appointment scheduling for a team of psychologists, and speech & occupational therapists.
• Invoicing and collection of payments.
• Provide admin support in all aspects of clinic operations and good follow-up on emails and calls received.
• Exceptional customer service delivered promptly
• Adhere to PDPA compliance - maintain the confidentiality of customers’ information.
• To demonstrate care, empathy, and professionalism in frontline services to our clients.

The ideal candidate would be:

• Diploma / Degree holders in any discipline.
• Work 4 weekdays and full day on Saturday per week. Off day - Sunday and 1 weekday.
• Proficiency in MS Office and strong office administration skills
• A good team player with good interpersonal & conflict resolution skills
• Patient, understanding, and able to display professionalism in handling & receiving clients.
• Ability to multi-task and remain calm under pressure, especially during peak hours or challenging situations.
• The ideal candidate will have prior experience in a similar setting.