Customer Service Representative (Call Center)

Job Title: Customer Service Representative (Call Center)

Location: Cagayan de Oro, Philippines

Job Type: Full-time

Overview:
Are you passionate about delivering exceptional customer service? Join a team as a Customer Service Representative in Cagayan de Oro call center. We're seeking motivated individuals who thrive in a fast-paced environment and are dedicated to providing top-notch service to customers.

Responsibilities:

Handle inbound and outbound customer calls professionally and efficiently.
Assist customers with inquiries, concerns, and product/service information.
Resolve customer issues promptly and accurately to ensure customer satisfaction.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with team members to achieve individual and team goals.

Qualifications:

Excellent communication skills in English (both verbal and written).
Previous customer service experience preferred, but not required.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving skills and a customer-focused mindset.
Proficiency in basic computer applications and CRM systems.

Benefits:

Competitive salary with performance-based incentives.
Comprehensive training and development programs.
Health benefits and other incentives.
Career growth opportunities within the company.