Customer Service Representative

• Manage inbound and outbound phone activity from multiple accounts and end users for order placement,

• Manage inbound and outbound phone activity from multiple accounts and end users for order tracking

• Manage inbound and outbound phone activity from multiple accounts and end users for isurance verification

• Manage inbound and outbound phone activity from multiple accounts and end users for all other related insurance inquiries, medical

• Work in collaboration with Operations and Logistics to determine the delivery of shipments/ supplies.

• Work in collaboration with team members to ensure the service needs of customers are being met with outstanding service levels.

• Work in collaboration with 3rd Party Billing Partners for insurance related inquiries.

• Work in collaboration with Sales and Reimbursement for proper implementation

• Assist with placing, replacing, crediting, and tracking, orders received via email and or fax

• Identify trends and communicate results to the management staff, sales force, and the customer