Customer Service Representative

Job Description & Responsibility

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Perks and Benefits once get you get hired
 

• Paid training
• Daily Meal and Transportation Allowance
• Free Smart Phone and Post Paid Plan (conditions apply)
• Incentive payments for night shift work
• Maternity, Paternity, and Solo Parent Leave
• Special Leave Benefits for Women
• Earn up to P29K in TOTAL COMPENSATION
• Health insurance for you, your partner, and dependents (including parents up to 75 years)

Minimum Qualifications:

• Completed at least 1 year in College or with at least 1 year BPO/ Customer Care Experience
• Must be 18 years old and above
• Must have Excellent English communication skills
• Computer literate
• willing to work on site and in shifting schedules
• must be fully vaccinated