Customer Service Representative

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies. Take the extra mile to engage customers

Basic Qualifications

• At least 18 years old

• With or without call center experience

• Knowledgeable in basic English

• At least High School Graduate (old curriculum)

• SHS graduate (new curriculum)

• Willing to start immediately

• Willing to work onsite