Customer Support Associate

Metacom BPO Posted: 20 Month

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Permanent Human Services Less than 35,000 PHP Bachelor degree Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Human Services

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Location of Job:

Quezon City, Metro Manila, Philippines

Informs clients about services available and assesses customer needs.
Provides well-designed instruction, training, and assistance to lower-level staff.
Provides assistance, training, and troubleshooting support to lower-level staff.
Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time, and quality of input.
Resolves telephone messages and delivers information and facts/recommendations to users.
inspects mail, fax, and email to deliver client services.

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